Research Study2026

"This is the Future of Responding to Mental Health": Qualitative Investigation of Mobile Crisis Teams' Occupational Health Experiences Using the Total Worker Health Framework.

Odes, Rachel; Schill, Eva; Van Matre-Wattles, Jennifer; Bonnin, Francisco Paco; Stedman, Che

Behavioral Health
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Authors
Odes, Rachel; Schill, Eva; Van Matre-Wattles, Jennifer; Bonnin, Francisco Paco; Stedman, Che
Journal
Workplace Health & Safety
Year
2026
Study design
Qualitative
Setting
Urban
Population
General/Unspecified
Outcome domain
Implementation/Operations
Type of organization
Academic

Abstract

This qualitative study draws on interviews with 22 frontline mobile crisis team workers in San Francisco and Madison, WI. Many participants felt called to crisis work, finding satisfaction in building relationships with at-risk clients. Supportive leadership and autonomy contributed to satisfaction. Teams often navigate 'gray area' patient care situations without extensive policy guidance. Blending diverse skillsets from mental health and emergency services in interdisciplinary teams was an additional challenge.

Cite this study:Odes, Rachel; Schill, Eva; Van Matre-Wattles, Jennifer; Bonnin, Francisco Paco; Stedman, Che (2026). "This is the Future of Responding to Mental Health": Qualitative Investigation of Mobile Crisis Teams' Occupational Health Experiences Using the Total Worker Health Framework. Workplace Health & Safety. https://doi.org/https://pubmed.ncbi.nlm.nih.gov/41398342/
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Metadata curated by Mission Mobile Medical. Full text is available from the publisher via the DOI link above.