Customer Obsession
"As we become leaders, we soon realize companies don't exist, except on paper. Has a Company ever made a mistake, had a great idea in the shower, or created anything at all?
If we face reality, we're simply a small group of people the universe has drawn together -- teammates bending their backs and minds, shoulder-to-shoulder every day -- bound by a common desire to accomplish something durable for ourselves or our families by serving our customers." - unknown
MEET OUR TEAM
WHY WE'RE HERE
A new mobile clinic is a BIG deal and most organizations don't start big programs alone.
They find a partner.
We looked at this industry and saw some great mobile clinic manufacturers, but no real partners. We believe a better way to accomplish our goals is to be a good partner - one who cares not only about building world-class mobile clinics but standing with the people who use them.
We’ll walk with you through the entire process of starting a mobile health clinic – from raising funds to selecting the right vehicle, to supporting you out on the road.
WHAT WE DO
When a healthcare organization outgrows its mobile medical unit, they typically have a plan to purchase or build a brand new one. What is missing is the plan for how to best dispose of this well-maintained, fully functional vehicle they've outgrown which is now taking up space in a back parking lot, in alignment with their mission and financial stakeholders.
That’s where we live.
We find, buy and refurbish those units (build a new clinic inside a preowned chassis) for those orgs who don't have the resources or time to wait for a brand new Chassis from a large Clinic manufacturer. Our mission is to be an honest conduit between these two parties, reducing risk by providing vehicles with the following:
- Program-Level Warranties
- Preventative Maintenance
- Fundraising Support
- Design Services
- Driver Training
- Repairs
- Fabrication
- Driver Support
OUR SERVANT LEADERS
Travis A.
LeFever,
MBA
President & CEO
Travis is a straight-talking, multi-industry entrepreneur with a passion for creating not just businesses, but opportunities for growth. Fueled by the power of Servant Leadership and a 20-year track record of successfully helping people and organizations reach their full potential, he started Mission Mobile Medical Group to continue serving the communities he loves. Pizza is his kryptonite.
Amanda J.
LeFever,
MBA
Vice President & CFO
Amanda is Chief Penny Pincher and Paperwork Pusher. For 15+ years, she has been a bootstrapping buccaneer, juggling work, family, and fruit snacks with ease. Her consistent track record of growing and revitalizing businesses through best practices for employee development, financing and more helps her be the driving force of our team. Escapes from the grind with fantasy novels and traveling to exotic places like Target or Chick-Fil-A.
Brad
Watson
Vice President & CXO
Brad is an entrepreneur with 20+ years of success leading and serving others – primarily in healthcare. Here at Mission Mobile, he is our very own ‘Chief Navigator of Solutions for Any-and-Every-Situation’. Driven by his own mission to play a role in improving access to care, his expertise lies in delivering exactly what the client wants from concept all the way to finance. Off the clock, you can find him hunting golf balls or spending time with his wife, three kiddos, and chocolate lab, Birdie!
Jan
Rock
Director Human
Resources
Jan, or as we call her Mama Jan, keeps the heart and soul of Mission Mobile alive, happy and out of trouble (hence the nickname). After several years working as an executive Director of Training and HR executive for global brands, including 7-Eleven Corp, Yogurtland, and Rita’s Italian Ice, we were lucky to scoop her up to join our mission. When she’s not caring for our team, she’s front row and center rooting for her other favorite teams. Go UNC and LA Chargers!
Neil
Rotroff
Director
Marketing
Neil is the master of all things digital marketing, industrial design and generating success! With creativity, passion and careful attention to detail, he helps our clients raise up to an elevated level of function and design for their mobile medical units. He is passionate about developing innovative marketing solutions to tell our story and our clients’ stories of how we all contribute to the greater good of the world. But as a fun-loving family man, his main mission in life is to be the World’s Greatest Dad and Husband.
Justin
Schultz
Director
Engineering
Justin delivers exacting expertise with an artistic touch and an entertaining sense of humor. As the Chief Engineer Extraordinaire at Mission Mobile, he is skilled in finding the perfect balance between the client’s vision and the technical details. He’ll move mountains to make sure our clients get what they want, while keeping the fabrication, support, and service trains running on time. Favorite designer: Neil Rotroff
Shanna
Everhart
Director
Client Services
Shanna is the Queen of Caring here at Mission Mobile. She’ll go to the moon and back to make sure our clients are happy. As the director of all post-sale customer care, she is the professional problem-solver you want on your side if you ever encounter an issue on the road. When she’s not busy saving the day for our Mission Mobile clients, she’s busy being a superhero mom to the best kiddos in the world!
Benton W.
Williams,
MBA
Director Business Development
Benton brings over a decade of experience in Sales & Marketing to the Mission Mobile team. He’s a self-described nerd for all things business and completed his MBA at Wake Forest University’s School of Business in August '21. When he’s not busy strategizing around growth opportunities and how he can best support our partners, he enjoys the great outdoors (despite being allergic to it) and spending time with his wife and two dog children (despite being allergic to them). "Anything worth doing is worth doing with a sense of humor".
OUR LEADERSHIP PRINCIPLES
We hold ourselves and each other accountable for demonstrating the Leadership Principles through our actions every day. The Leadership Principles describe how we do business, how leaders lead, and how we keep the customer at the center of our decisions. Our unique culture helps us relentlessly pursue our mission of being The World's Best Place to Work, being people of value, serving people of value.
Leaders start with the customer and work backward. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
Ownership
Leaders are owners. They think long-term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
Invent and Simplify
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development.
Insist on the Highest Standards
Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their own team's BS. Instead, they benchmark themselves and their teams against the best.
Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdotes differ. No task is beneath them.
Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Strive to be The World's Best Place to Work
Leaders work every day to create a safer, more productive, higher-performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my teammates growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their teammate's personal success, whether that be here or elsewhere.
Success and Scale Bring Broad Responsibility
We started in my driveway, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our teammates, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.
